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度假胜地Planyourstay常见问题

常见问题

出行前

Here we answer some frequently asked questions so that you can better understand our process and policies.

什么时候办理登机手续??
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Check in begins at 4 pm or as rooms become available.

Should you choose to cancel up to 72 hours prior to arrival date, a $25.取消费用为每间房00元. If you choose to cancel the reservation within 72 hours of the arrival, 100% of the first night’s room rate plus tax is forfeited.

You must be 21 years of age to check into our resort.

We are not a pet friendly resort; however, we do allow service animals as defined by the Americans with Disabilities Act (ADA)

Due to COVID-19, valet parking is temporarily unavailable.

365买球平台有两辆班车. 度假酒店内的班车是免费的, but there is a charge to be shuttled in the Sheboygan County area.

预订

Are advanced deposits for reservations required?
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是的, we require the first night room and tax.

$21.每晚99. 这包括无线互联网, 停车场的访问, fitness center access and towels in the water park.

In order for the reservation to be tax exempt the reservation must be under the tax-exempt guest name. The guest must also bring their tax-exempt form from the state of Wisconsin.

Children 2 years and under are considered free for access to the waterpark, but they are considered occupants in the room. When setting up a reservation, we require the number of children under 2 to be listed.

You can either call Blue Harbor 预订 Line- 866-701-BLUE or reserve your room through the website.

度假胜地

Oops, I left something at Blue Harbor 度假胜地. 我能拿回来吗?
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Please fill out a lost item inquiry on Link to chargerback.com.

There is an ATM in the main resort, please ask an associate where it is located.

是的, Internet access is included with the resort fee.

是的, our fitness room is available 24 hours daily with key card access and features the latest workout machinery from Life Fitness.

Each floor has a designated vending machine and ice machine area.

是的, Business Center access is included with the resort fee. The Business Center is located in the Conference Center.

是的, you will need to present your room key and ID to the outlet you are purchasing from.

度假村有2家餐厅. 灯塔 & 在岩石坝上 & 烧烤. Shoreline has grab and go items and coffee to start your morning right.

是的, coin operated machines are available for guest use.

Traditional stay over service will no longer be available. However, we will deliver any additional supplies requested. If you need a change of linens or towels please contact the front desk and fresh ones will be placed outside guest room door in a plastic bag.

别墅

别墅位于哪里?
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The villas are not attached to the main resort and located to the west of the main resort and waterpark.

Daily stayover service includes a garbage pickup from 9AM-11AM. Please leave refuse inside of the room by the main door.

由于安全规定, fires are not allowed to be created by guests on any area of the resort's premises. We sometimes offer bonfires in the summer for our guests. However, starting your own fire anywhere on the property is strictly prohibited.

烧烤s are not allowed on any area of the resort's premises. The use of grills is strictly prohibited on our property.

The 2-Bedroom Villa includes one park spot and the 4-Bedroom Villa includes two parking spots. If additional spots are needed then you may use the free county parking lot across the street.

The kitchen is stocked with basic dishes, utensils and pots and pans for max occupancy of the villa

水上公园

你们卖去水上乐园的日票吗?
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由于度假村的入住率, 并遵循CDC COVID-19指南, daily waterpark passes to non-resort guests will not be available for purchase until further notice. 

You will receive as many waterpark passes as the number of guests you have listed on your reservation.

You may arrive as early as 1pm to receive your waterpark passes. If your room is ready at that time, we will go ahead and get you checked in. If it is not ready, we will take down your information and call you as soon as it becomes available.

The hours of the waterpark vary based on the time of year. Please check the waterpark hours under the waterpark tab on the website.

Carry-ins are not allowed in the waterpark at any time.

We provide life vests free of charge and any life vests brought in must be coast guard approved.

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